Spotlighted Case Study
£63,704 Recovered for a Client in Just 48 Hours
At JDH Accountants, we do more than prepare accounts. By reviewing bookkeeping records carefully and asking the right questions, we help clients identify issues before they become bigger problems.
The Cash Flow Problem
During a routine review of a client’s digital bookkeeping records, Heather noticed that the figures didn’t match the level of business activity being reported.
The client operated an online business using two payment gateways. While one gateway was transferring funds correctly, the second wasn’t releasing any payments.
As a result, more than £63,000 of sales income had become trapped. Consequently, cash flow was becoming increasingly strained, and the client was considering taking out a loan to support the business.
However, something didn’t seem right. Rather than accepting the figures at face value, Heather decided to investigate further.
How We Identified the Issue
After reviewing the available information, Heather identified the likely cause of the problem.
Based on her findings, she recommended that the client contact their bank for further investigation. Following a review, the bank quickly discovered that an important document had never been signed when the account was originally set up.
Because of this oversight, the funds had been held back. Once the paperwork was completed, the bank released the money without delay.
The Result for the Client
As a result, £63,704 was released into the client’s account within 48 hours.
The outcome was immediate:
✅ £63,704 recovered
✅ Funds released within 48 hours
✅ No need for an unnecessary business loan
✅ Improved cash flow and financial stability
Ultimately, this case demonstrates the value of working with proactive accountants who look beyond the numbers. Sometimes, asking one extra question can make all the difference. Furthermore, it highlights why regular reviews and attention to detail are so important when managing business finances.