Case Study: Small Business Recovered £700 in Missed Maternity Pay
A small business approached us after running their own payroll using accounting software. They assumed the software would automatically calculate everything correctly. However, payroll software is only as accurate as the information entered—and UK payroll rules can be complex.
During our payroll audit, we discovered that the business qualified as a Small Business Employer, meaning they were entitled to an additional 3% top-up on Maternity Pay, reclaimed directly from HMRC. Unfortunately, because a key setting in the software had not been selected, the top-up had never been claimed.
Once we corrected the setup, the client was able to recover £700 in missed Maternity Pay—more than covering the cost of our audit. The experience highlighted the importance of having expert support to ensure payroll is accurate, compliant, and optimised for every entitlement.
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